At smoke depot USA, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.

When you visit our website, we automatically collect details about your device, such as the type of web browser you’re using, your IP address, your time zone, and any cookies installed on your device. As you browse our site, we also collect information about the specific pages you view, the websites or search terms that referred you to us, and how you interact with different areas of our site. This type of data is known as “Device Information.

We gather Device Information using technologies such as cookies, log files, tags, and tracking pixels. Cookies are small data files stored on your browser that help improve your experience. Log files track activity on the site, while pixels and tags help us understand how visitors engage with different features and content.

When you make a purchase or attempt to do so through our website, we collect personal information such as your full name, billing and shipping addresses, email address, phone number, and payment information including your credit card number or PayPal email. This information is known as “Order Information.” Together, Device Information and Order Information are referred to as “Personal Information.

We use the Order Information you provide to process your transactions, arrange shipping, send invoices, and confirm your orders. Your contact information allows us to stay in touch with you about your order status and to handle any issues or questions that may arise.

We also use your information to detect and prevent fraudulent or suspicious activity. With your permission, we may use your contact details to send you promotional emails or marketing offers related to our products and services.

The Device Information we collect is used to improve the performance of our website and provide a better browsing experience. We analyze this data to understand how users interact with our site, assess the effectiveness of our marketing campaigns, and enhance our services.

smoke depot USA may also use your data for advertising purposes. This includes showing you personalized ads across platforms like Facebook, Google, and Pinterest, based on your activity on our website. These retargeted ads are designed to provide relevant product suggestions and promotions.

If you enter your phone number during checkout, you may receive text messages about your order, including updates or reminders. We may also send limited promotional texts, typically no more than five per month. You can unsubscribe at any time by replying “STOP.” Standard message and data rates may apply.

We share your personal data with trusted service providers who assist in running our online store and processing orders. For example, our website is powered by Shopify, which may handle parts of your personal information according to its privacy policy. We also use Google Analytics to understand how customers interact with our site. You can opt out of Google Analytics tracking by visiting their opt-out page.

In rare cases, we may need to share your information to comply with legal obligations, such as responding to court orders or government requests. We may also share data when necessary to protect our legal rights or prevent fraud.

smoke depot USA uses your browsing behavior to provide targeted ads that may be of interest to you. These ads may appear on other websites or social platforms. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s education page. You can manage or opt out of this advertising by adjusting your settings on platforms such as Facebook, Google, or Bing. You may also use the Digital Advertising Alliance’s opt-out tool for broader ad preference management.

Please be aware that we do not alter our data collection or usage practices in response to “Do Not Track” signals sent by your browser.

If you are located in the European Union, you have the right to access the personal information we hold about you. You may also request corrections, updates, or deletion of this information. To exercise these rights, please contact us using the information provided below.

We process your information to fulfill orders or for legitimate business purposes. Please note that your data may be transferred to countries outside of the EU, including the United States and Canada.

We retain your order and personal details for our records unless you ask us to delete them. This helps us maintain transaction history, respond to disputes, and comply with legal or regulatory requirements.

We may update this Privacy Policy as needed to reflect changes in our business practices, legal obligations, or technology. Any changes will be published on this page and take effect immediately upon posting.

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from minors.

If you have any questions or concerns about our Privacy Policy or the way your information is handled, please reach out to us at:

• Email: info@smokedepot.com